If a reporter asks for official policy commentary, whom should you direct them to for accurate information?

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When a reporter requests official policy commentary, the appropriate channel is the agency’s Public Information Officer. The PIO is the designated spokesperson who is authorized to speak for the agency, has the most current policy information, and can provide approved statements, talking points, and formal responses. Directing inquiries to the PIO helps ensure accuracy, consistency, and that the information reflects the agency’s official position.

Offering your personal opinion isn’t appropriate because it may not align with current policy and can create confusion or misrepresent the agency’s stance. Referring the reporter to a supervisor who isn’t the PIO risks receiving information that isn’t authorized or up to date. Posting commentary on social media bypasses official channels and can spread unverified or outdated information. If needed, help the reporter connect with the PIO to obtain an accurate, official response.