When a directive could conflict with policy but remains legal, what is the proper way to handle it and follow up after completing the task?

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When a directive could conflict with policy but is still legal, the proper approach is to handle it through the right channels and then follow up after the task is done. Start by carrying out the directive as instructed, but arrange a private, professional conversation with your supervisor to voice concerns about the policy discrepancy. In that discussion, clearly describe what you were directed to do, point out where policy appears to differ, and ask for clarification or guidance on how to proceed so your actions align with policy going forward. This keeps you within the chain of command, protects both you and the agency, and helps prevent future compliance issues.

After the conversation, document what was discussed and any agreed-upon steps, and follow up in writing if needed. If the issue isn’t resolved, pursue the agency’s formal channels to seek policy clarification or a correction to the directive. Publicly challenging the directive or ignoring it can undermine accountability and create greater risk, whereas a private, professional approach builds a constructive path to resolution.